Knowledgebase - Proton Servers Host

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Affiliate Program How does the affiliate program work?Upon registering as an affiliate you will be given your own... Automation Settings at Proton Servers Host Most of the operations here at portal.protonservershost.com such as service provisioning, invoice... Cancel Automatic Payments (PayPal) To cancel your automatic payments, please follow these instructions: Log into your PayPal... Gift Cards Using the virtual gift card service of Proton Servers Host you can receive a promotion code... How Do I Renew My Hosting? Your hosting plan will renew automatically every term on the renewal/due date:The invoice will be... How can I cancel my service? How do I create a cancellation request? We are sorry to see you go! If you are cancelling due to a billing issue, please contact our... How can I pay overdue invoices? If you want to pay all your overdue invoices please follow these steps: Log into your account:... How do I cancel my account from my mobile? Wait a second - are you really thinking of leaving the best web hosting venture, known to man?... How do I check my current credit balance? You can check your remaining Proton Servers Host's credit balance by: Logging into your... How do I get access to all the email messages that Proton Servers Host sent me? By following these steps you'll reach all the e-mails that Proton Servers Host sent to you,... How do I give permission for submitting support request on my behalf? If you want the IT or Web Developer from your company to take care of the technical support... How do I set up the Two-Factor Authentication for the client area? For security reasons, it is better to have a Two Factor Authentication feature enabled for... How do I update my billing address I have on file? If you want to update the billing address you have on file just follow these steps: Log in to... How much Tax am I being charged? We charge a standard fee of 4.4% + $0.30 as Tax on all our Products. These taxes are collected on... How much time it will take to set up my service? Your service will be activated the very moment you make first payment for a service. Only time... How often are you billed? We are offering monthly, quarterly, semi-annually and annually. You may choose billing term of... How to change my current Payment Method? If you want to change your payment method for one invoice, follow these steps: Log in to your... How to change your account's primary email address? To change your Account's Primary Email Address: 1. Login your Proton Servers Host Client... How to upgrade or downgrade a service If you need to upgrade your package to a larger or smaller one, you can do so. This only... How we use Cloudflare Access to secure our systems Since mid 2020, we've adopted Cloudflare Access to protect and secure our infrastructure from... I forgot my client area password If you have lost the password of the customer portal or client area please follow this link to... I forgot my password Do not worry, it's very easy to retrieve your password. If you need to change your password to... I have placed an order, how do I pay my invoice now? Please log into your Proton Servers Host client area... My account is Suspended, what should I do? If any of your plans are suspended you will receive a notification with the reason for this... My plan seems to be "Terminated" If your plan is under this status, it means it is no longer active. The most common reason for... What are commitments? We offer up to 12 months commitment on our plans which allows you to prepay for 1, 3, 6 or 12... What happens if you don't pay an invoice? If for whatever reason you miss paying an invoice on time, your service is marked as overdue... What is an AVS mismatch? If you are paying by credit card and it's getting declined and you know you have money in the... What payment methods are accepted? We only accept payments made through Paypal at the moment. What's the difference between PayPal Basic and PayPal Payment Gateway? In the majority of cases, you will want to pay via PayPal Basic gateway as it provides you with... Why did you double bill or charge me the wrong amount? If you feel you were double charged, or billed the wrong amount - please contact our billing... Why do you need my address? We require your address (or the whereabouts of your address) to combat fraudulent purchases and... Why does my order say fraud? There's many factors to determine why an account was automatically flagged with fraud. If you... Why does my service status still show pending? If you have paid for your product but its status is still in a pending state, this usually means... “Order Verification Required” - Why am I being asked for verification documents? Please do not feel upset or take offense in any way. The world is full of Credit Card fraud...