All processing of personal data provided by Proton Servers Host is in accordance with the Data Protection Ordinance (2016/679) and other relevant legislation. By agreeing to this policy, you acknowledge that we use your personal information in the following ways.
Proton Servers Host undertakes to only handle personal information in accordance with this policy.
When do we process your personal information?
Proton Servers Host processes your personal information when completing orders, registers an account, visits our site, or uses Proton Servers Host support services. Processing also occurs when we collect and update your registered data through third parties, such as address or credit information.
What personal data is collected?
Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This information includes specific data about your interactions with the features, content, and links (including third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings (including configuration and plug-ins), the date and time the Services were used, language preferences and cookie data, and information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers, and error data. Some of this data collected might be capable of and be used to approximate your location.
Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, and your device types. They also allow us to collect data (including analytics) about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse, and improve the performance of our Services. We may also collect your location via Internet Protocol (IP) address, so that we can personalize our Services.
Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand, and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We protect payment data by using an external PCI compliant payment gateway that handles all transactions. Your personal information is contained behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. In addition, all sensitive information is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Why do we process your personal data and on what legal basis?
We also use your personal information together with other personally non-identifiable information to help us better understand our users, to personalize and improve your experience with our Site, and to improve the content and functionality of our Site. This may include providing information about our goods and services that we feel may interest you and enhance your interaction with our Site. We will communicate with you about these goods and services via email, direct mail, telephone, or on our Site. These communications may include newsletters, promotional emails, product updates, or market research requests.
We will use your information for this purpose only if you have given your consent to receive marketing material from us at the point we collected your information, where required by law, or otherwise in our legitimate interests, provided these interests do not override your right to object to such communications.
We will use this information in our legitimate interests (where we have considered these are not overridden by your rights), to administer our Site, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical survey purposes.
We will also use this information to keep our Site safe and secure, for measuring the effectiveness of how we present content and how we market and advertise. We use Internet protocol addresses and non-personally identifiable information in our log files to analyse trends, to administer our Site, to track users’ movements in and around our Site, and to gather demographic information about our user base.
We are required to process your personal data to fulfil certain legal obligations. This applies, for example, to treatment that is necessary to fulfil obligations under the Accounting Act.
How long do we save your personal information?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible
Proton Servers Host may save the data for longer if required to comply with legal requirements or to safeguard Proton Servers Host's legal interests, such as if there is a legal process going on.
Proton Servers Host is responsible for safeguarding your rights in accordance with the Data Protection Ordinance and other relevant legislation. This means that you are entitled to:
Submit any complaints regarding the processing of your personal data to the supervisory authority; Data Inspection Board.
Proton Servers Host will notify any third party who has access to your personal data if any changes are requested to ensure that your rights are recovered as described above.
Who do we provide personal information to?
We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
We only share your personal data as necessary for any trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Third parties may use the information only for selling and marketing Proton Servers Host's services or for providing services related to the agreement that applies to a customer or account holder at Proton Servers Host.
Proton Servers Host may disclose personal information if it is necessary to comply with applicable laws, to safeguard Proton Servers Host's legal interests or to detect, prevent or pay attention to fraud and other security or technical issues.
Proton Servers Host may transfer personal data to non-EU / EEA countries, if any of Proton Servers Host's suppliers or affiliates are located there. If personal data is transferred in this manner, Proton Servers Host will take the necessary steps to ensure that personal data remain protected in accordance with the Data Protection Ordinance. Proton Servers Host will also ensure that personal data is transmitted legally and securely.
Proton Servers Host will not sell personal data to third parties without first obtaining consent to this.
Communicating with you
We may contact you directly, or through a third-party service provider, regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:
If you make use of a service that allows you to import contacts (e.g. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information needed for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us by opening a ticket with our Legal Team.
Transfer of personal data abroad
Compliance with legal, regulatory and law enforcement requests
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.
To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
We use multiple web analytics tools provided by service partners such as Google Analytics and Statcounter.com to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use, and network and IP information. We use the information provided by these tools to improve our Services.
These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Facebook and Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.
You can control the technologies we use by utilizing settings in your browser or third-party tools, such as Disconnect, Ghostery and others.
Targeted ads or interest-based offers may be presented to you based on your activities on our webpages and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites such as Facebook, Twitter, Google, and Microsoft. Our third-party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising in the European Union, please visit https://youronlinechoices.eu . Please note, you will continue to receive generic ads.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
How you can access, update or delete your data
To easily access, view, update, delete, or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit “Edit Account Details.” Please contact us by opening a ticket with our billing department for additional information and guidance for accessing, updating, or deleting data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the “Contact Us” section below.
How we secure, store, and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
If you have any questions about the security or retention of your personal data, you can contact us by opening a ticket with our Legal Team.
‘Do Not Track’ notifications
Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit https://www.allaboutdnt.com.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 13. If you know of or have reason to believe anyone under the age of 13 has provided us with any personal data, please contact us.
California Online Privacy Protection Act Compliance
Brazil Online Privacy Protection Act Compliance
Under the Lei Geral de Proteção de Dados (LGPD), Brazil Residents have several rights regarding their personal data.
Nevada State Online Privacy Protection Law Compliance
Pursuant to Nevada law, you may direct a business that operates an internet website not to sell certain Personal Information a business has collected or will collect about you. Proton Servers Host does not sell your Personal Information pursuant to Nevada law. For more information about how we handle and share your Personal Information, or your rights under Nevada law, contact us at [email protected]
CAN SPAM Act Compliance
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be accordance with CAN SPAM Act we agree to the following: